Refund policy

Return & Refund Policy – CozyVinyl

At CozyVinyl, we are committed to offering high-quality products. However, if you receive a defective item, we're here to help.

Return Conditions:

• Only returns of defective products are accepted.
• You must notify us of the defect within 10 days of receiving the product.
• The product must be unused and in its original packaging.

Return Process:

• To start a return, contact us at cozyvinyls@outlook.com with your order number and a detailed description of the defect, along with photos of the defective product.
• Only the authorized defective item should be included in the return package; other items will not be returned.

Return Shipping Costs:

• Shipping costs to return a defective product will be covered by the seller.

Refund:

• Once the product is received and inspected, we'll notify you about the approval or rejection of your refund.
• If approved, the refund will be processed automatically to your original payment method within 5–10 business days.

Contact:
If you have any questions about your return, email us at cozyvinyls@outlook.com and we'll be happy to help.